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 CORE PURPOSE (MISSION): |
| To help businesses, non-profit organizations and government communicate better by providing the right product or service at an affordable price. |
| VISION: |
Our vision is to have the most professional, well-trained sales, technicians, trainers and support staff in the small to medium office marketplace. We will create an environment where our employees enjoy being part of Nissi Telecom, Inc. because they have all the tools, support, training, coaching and compensation that are needed to accomplish their goals. We will have happy customers because they are getting a great value for their money.
Our goal is to be the best Samsung and Panasonic SMBS (Small to Medium Business Solutions) dealer in Illinois. The best is defined as the best customer satisfaction rating, the most revenue and profits among all SMBS dealers in Illinois. We will provide the best communications solutions in the SMBS market in the Chicago land area and Midwest .The SMBS product line represents three flagship products for Samsung, Panasonic & IP Office phone systems.
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| CORE VALUES: |
Our Customers. The customer is the most important aspect of our business. We must always strive to meet the needs of our customers. We must make customers happy about their service or product. This can be in the form of selling a good quality product or service, a fast response time, a good consultative recommendation or excellent training of their product and service. We must provide a good value for the customer¡¯s money.
Our Employees. We must treat our employees with respect. Every employee is important to us. We must give them the tools and training needed to do a good job. They must be compensated fairly and have an opportunity to share in the growth of the company. Each employee should have an opportunity to make a good living. Every employee should have an opportunity to have benefits and a retirement program.
Everyone is equal and we will strive for fairness in how we treat our employees. We will pick the best people we can for a job and we will embrace diversity because this will insure every individual has the same opportunity.
Winning. Beating the competition is part of our culture. We enjoy the game and accept it as part of our personality. Being number one will insure our life in the marketplace. In order to accomplish this we must continue to beat ourselves. We must strive for constant improvement as a company and as individuals.
Honesty. We are honest with our customers, employees and vendors. We always think of what is best for our customers, employees and vendors and act on it. We provide the right product or service to our customers. We have a willingness to walk away from a sale if it is not right for our customers. We treat our vendors and employees with honesty. We will expect our employees and vendors to act in the same manner. Employees and vendors who do not share our beliefs will not be part of our company.
Quality. We must do an outstanding job in everything we do: sell the best product or service, provide good installations, repairs, trainings, programming, and consultations.
Profit. We must make a reasonable profit in our business overall. Profits will help us to continue to exist and provide all of the above values.
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